Service Management Specialist
vor 3 Wochen
Service Management Clerk (m/f/d)
We are a leading developer of creative software solutions for enabling the cashless society. Our technology addresses persistent challenges of the payment world.
The Opportunity
At our company, we encourage personal growth in a complex and fascinating industry. We are looking for an organized, innovative, process-driven colleague to join our team.
Day-to-Day Responsibilities
- You will work in a remote service management team, performing initial analysis, diagnosis, and resolution of fundamental problems related to our eHealth services.
- You will diagnose and fix issues, implementing corrective actions within prescribed guidelines.
- You will involve colleagues in downstream support with more in-depth problems and create corresponding tickets.
- You will build and modify knowledge documents related to performed work.
Requirements
We are looking for people who are able to independently process and solve minor inquiries and problems from our customers. People who persistently work on a problem and seek support when things get stuck. People willing to share their knowledge and experience with others by documenting their solutions.
Perks & Benefits
In addition to joining a global leader in payments, you can also expect an excellent range of benefits.
Shape the Evolution
We are on an exciting journey towards the next frontiers of payments technology. We look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society.
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