Service Management Specialist
vor 4 Wochen
About the Role
We are seeking a highly organized and innovative Service Management Clerk to join our remote team at Worldline. As a key member of our service management team, you will play a crucial role in ensuring the smooth operation of our eHealth services.
Key Responsibilities
- You will work independently to analyze, diagnose, and resolve fundamental problems related to our eHealth services.
- You will diagnose and fix issues, implementing corrective actions within prescribed guidelines.
- You will collaborate with colleagues in downstream support to resolve more complex problems and create corresponding tickets.
- You will develop and maintain knowledge documents related to your work.
Requirements
- You must be fluent in German, as many of our customers communicate in this language.
- You should have a strong understanding of English, both written and spoken, to effectively communicate with our international team.
- You should be sociable, communicative, and enjoy working with customers and colleagues.
- You should have basic knowledge of system architectures, Linux systems, and possibly software development.
What We Offer
As a Service Management Clerk at Worldline, you will have the opportunity to work with a global leader in payments technology. You will be part of a dynamic team that is shaping the evolution of payments technology. We offer an excellent range of benefits and a chance to accelerate your career in a complex and fascinating industry.
Our Culture
We are committed to continuous improvement and are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are proud to be an Equal Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, or any other applicable legally protected characteristics.
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