IT Service Specialist

vor 1 Woche

Munich, Bayern, Deutschland GREEN IT GmbH Vollzeit
About the Role

We are seeking a highly skilled IT Service Specialist to join our team at GREEN IT GmbH. As an IT Service Specialist, you will play a crucial role in ensuring the smooth operation of our services and providing exceptional support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to end-users via various channels, including phone, email, and remote access.
  • Diagnose and resolve hardware, software, and network issues, utilizing diagnostic tools and techniques to identify and resolve issues promptly.
  • Deliver exceptional customer service by addressing end-users' IT inquiries, concerns, and requests professionally and courteously.
  • Perform regular maintenance and updates on hardware, software, and systems to ensure optimal performance and security.
  • Maintain accurate records of IT support requests, solutions, and system configurations, documenting IT procedures and best practices for future reference.
  • Conduct user training sessions to enhance end-users' IT skills and ensure they are utilizing technology effectively.
  • Assist in implementing and enforcing IT security policies and protocols to protect sensitive data and maintain system integrity.
  • Collaborate with the IT team and other departments to identify and implement improvements in IT processes and systems.
Requirements
  • Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
  • Proven experience in providing IT support and troubleshooting in a professional environment.
  • Proficiency in diagnosing and resolving hardware and software issues.
  • A process-oriented mindset.
  • Strong customer service and communication skills in German and English.
  • Knowledge of IT security best practices.
  • Familiarity with a variety of operating systems, software applications, and hardware components.
  • IT certifications (e.g., ITIL Foundations or better, CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
What We Offer
  • An opportunity to shape the future of our company and contribute to our growth.
  • Personal growth plans, including regular employee appraisals.
  • Tax-free subsidies up to 60€ per month.
  • Fantastic colleagues and regular team events.
  • Fresh fruit and free drinks in the office.
  • The possibility to charge your electric car for free at our office.

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