Amazon IT Support Specialist

vor 1 Woche


Munich, Bayern, Deutschland Amazon TA Vollzeit

About Amazon TA

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We are a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation.

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Role Overview

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As an ITS Support Engineer, you will be responsible for providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted.

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Key Responsibilities

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  • On-Site Technical Support">
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    • Detect, diagnose, and resolve issues efficiently to minimize downtime">
    • Evaluate log files to determine system health and troubleshoot hardware and software problems">
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  • Incident Management">
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    • Provide on-call support for high-severity incidents and act as escalation point of contact">
    • Triage and escalate system or network outages to reduce downtime">
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  • Change Management">
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    • Understand and execute change management activities in high availability environments">
    • Participate in continuous improvement projects with partner teams and vendors">
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  • Asset Management">
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    • Effectively manage and oversee IT asset inventories">
    • Collaborate with teams to develop clear SOP documentation">
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  • Training and Development">
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    • Mentor and train peers and new team members">
    • Develop and share knowledge on IT policies and latest technologies">
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Requirements

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  • Bachelor's degree in Computer Science or IT related field">
  • Industry technical experience in corporate environment supporting Windows, Mac, and Linux">
  • Hands-on experience with DNS, DHCP, OSI Model, TCP/IP, client, server, and network services">
  • Experience with troubleshooting in multi-user high availability environment and PC repair">
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Preferred Qualifications

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  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware certifications">
  • Experience with Active Directory and Windows Server backup solutions">
  • Ability to write simple scripts in administrative languages">
  • Strong analytical skills with demonstrated problem-solving abilities">
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Salary Range: $80,000 - $120,000 per year

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Benefits Package: Comprehensive benefits including medical, dental, vision, 401(k) match, and paid time off

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About the Team Culture

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We foster an inclusive and collaborative environment where every voice is heard and valued. Our employee-led affinity groups empower us to be proud of our differences and inspire ongoing events and learning experiences.

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Career Growth Opportunities

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We strive to become Earth's Best Employer by embracing curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources.

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Join Us

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Apply now to become an ITS Support Engineer at Amazon and take the first step towards a rewarding career in technology support.



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