IT Support Specialist for IAM Integration
vor 1 Woche
We are seeking an IT Support Specialist to join our team at Pixida. As a key member of our international team, you will be responsible for the integration of an identity access management (IAM) system with one of our premium automotive partners.
About the Role- The successful candidate will work closely with other technicians, engineers, and managers to ensure the smooth conversion of individual systems and provide long-term technical support.
- Proactively analyze and troubleshoot errors and issues in support (2nd level support)
- Create documentation such as quick-start guides and guidelines
- Develop processes to reduce ticket volume
- Provide training and customer support
- Manage end-user feedback
- A university degree in technical studies is advantageous
- Experience in IT support and ticket processing is essential
- Proficiency in SQL and ServiceNow is beneficial
- Fluency in German and English is required
- An innovative and agile team culture that values new initiatives and ideas
- Flexible benefits, employer-sponsored pension plan, gym membership, and monthly vouchers
Pixida is committed to equal opportunities and diversity in the workplace. We encourage all individuals to apply and invite candidates to provide their CV, certificates, and references. Additionally, please share your possible start date, salary expectations, and language skills.
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