IT Support Engineer, Technical Solutions Specialist
vor 1 Tag
We're seeking an IT Support Engineer to join our team at Amazon TA, providing seamless end-to-end services and frictionless on-site technical support to ensure productivity remains secure and uninterrupted.
Key Responsibilities:- Technical Support: Deliver high-quality, hands-on support diagnosing, troubleshooting, and resolving issues successfully.
- On-Call Support: Provide on-call support for high-severity incidents and act as an escalation point of contact for the team.
- System Management: Assist with activities to triage and escalate system or network outages to reduce downtime.
- Change Management: Understand and execute change management activities in a high-availability environment.
- Collaboration: Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
To be successful in this role, you'll need excellent customer-facing skills, industry technical experience in a corporate environment supporting Windows, Mac, and/or Linux, and hands-on experience with client, server, and network services DNS, DHCP, OSI Model, and TCP/IP.
Salary InformationThe estimated annual salary for this position is $85,000 - $110,000, depending on your qualifications and experience.
What We OfferAt Amazon TA, we're committed to creating an inclusive and collaborative work environment where every voice is heard, and every idea is valued. We offer competitive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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