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IT Support Specialist

vor 2 Monaten

Ulm, Baden-Württemberg, Deutschland AVASO Technology Solutions Vollzeit
About AVASO Technology Solutions

We are a global IT solution provider with a proven track record of success in delivering best-of-breed technology solutions to enterprises of all sizes. Our team is passionate about providing exceptional IT services to our clients across multiple industries.

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team in Ulm, Germany. As an IT Support Specialist, you will be responsible for providing day-to-day technical support to our clients, troubleshooting and resolving hardware, software, and application issues, and facilitating customer resolution.

Key Responsibilities
  • Provide technical support as a point of contact for IT for the site.
  • End-user desktop, laptops, office IT with smart hand support for network and servers.
  • Installation support for various software on end-user systems and servers when required.
  • New users on-boarding preparing IT assets and tools.
  • Off-boarding support, collecting IT assets and sanitizing IT assets and keep in stock.
  • Executive / VIP support.
  • Coordination and remote hand support to back-end team for Network & server smart hand support.
  • IP phone, Video conference support, Level 1 Multi-function Printers support.
  • Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
  • Supporting mid-range servers.
  • Supporting network devices such as switches, routers, Wireless Aps with the help of back-end team.
  • Handing tickets on Service-now or a similar ticketing system.
  • Troubleshooting VPN.
  • Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
  • Troubleshooting MS Windows 10.
  • Troubleshooting MS Office 365 issues for end-users.
  • Office IT Asset Management.
  • Coordinate external vendors when engaged for support.
  • Work independently and coordinate in-house IT projects.
  • Engineers should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP's and Run-books for global team use.
  • Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
  • Should be leading the project support team.
  • Asset / stock management / E-Waste, Site Tech On-boarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Co-ordination.
Requirements
  • Bachelor's degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 18 months years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA's.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.
  • In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
Skills & VISA Requirements
  • Candidate must be legally authorized to work in ULM, Germany, (EU Country) without any need of Visa Sponsorship.
  • Exceptional technical and troubleshooting skills.
  • Excellent written and verbal communications skills.
  • Comfortable operating in a fast-paced environment with minimal supervision.