IT Support Specialist

vor 2 Wochen


Ulm, Baden-Württemberg, Deutschland GULP – experts united Vollzeit
Job Title: Second Level Supporter

We are seeking a skilled Second Level Supporter to join our team at GULP – experts united. As a Second Level Supporter, you will be responsible for processing user requests and incidents, classifying faults, and resolving problems as part of 2nd level support.

Key Responsibilities:
  • Processing user requests and incidents forwarded from the 1st level
  • Classifying faults and resolving problems as part of 2nd level support
  • Recording and monitoring service tickets
  • Managing user support via remote solutions
  • Working closely with 3rd level support
  • Support with evaluation and project topics
  • Contributing to the creation of FAQs, documentation, and manuals
Requirements:
  • Completed training as an IT specialist or a comparable qualification
  • Sound knowledge in one or more of the following areas: Client hardware and software, Apple Mac, printers, and Office applications
  • Good knowledge of German
  • High customer and user orientation
  • A solution-oriented approach to work and a service mindset

We offer a competitive salary and long-term job security through group affiliation, extensive social benefits, and further training opportunities.


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