IT Support Specialist
vor 2 Wochen
We are seeking a skilled Second Level Supporter to join our team at GULP – experts united. As a Second Level Supporter, you will be responsible for processing user requests and incidents, classifying faults, and resolving problems as part of 2nd level support.
Key Responsibilities:- Processing user requests and incidents forwarded from the 1st level
- Classifying faults and resolving problems as part of 2nd level support
- Recording and monitoring service tickets
- Managing user support via remote solutions
- Working closely with 3rd level support
- Support with evaluation and project topics
- Contributing to the creation of FAQs, documentation, and manuals
- Completed training as an IT specialist or a comparable qualification
- Sound knowledge in one or more of the following areas: Client hardware and software, Apple Mac, printers, and Office applications
- Good knowledge of German
- High customer and user orientation
- A solution-oriented approach to work and a service mindset
We offer a competitive salary and long-term job security through group affiliation, extensive social benefits, and further training opportunities.
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