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Technical Manager After Sales

vor 2 Monaten


Ludwigshafen am Rhein, Rheinland-Pfalz, Deutschland BASF Stationary Energy Storage GmbH Vollzeit
Job Title: After-Sales Organization Manager

BASF Stationary Energy Storage GmbH, a leading chemical company, is seeking an experienced professional to join our team as an After-Sales Organization Manager.

About the Role:
  • Develop and establish a global network of technical service partners to deliver field maintenance for NAS batteries.
  • Set up and coordinate spare parts management and establish a service center.
  • Implement an after-sales management tool for tracking and monitoring projects and maintenance needs.
  • Handle customer inquiries, complaint management, and warranty cases as the primary point of contact.
Key Responsibilities:
  • Strategic Planning: Develop and execute a comprehensive after-sales strategy to drive business growth and customer satisfaction.
  • Network Development: Establish and maintain relationships with technical service partners to ensure seamless field maintenance and support.
  • Spare Parts Management: Coordinate the procurement, storage, and distribution of spare parts to ensure timely delivery and minimize downtime.
  • After-Sales Management: Implement and manage an after-sales management tool to track and monitor projects, maintenance needs, and customer inquiries.
Requirements:
  • Bachelor or Master's degree in Engineering or a related field, preferably electrical engineering.
  • At least 3 years of experience in After-Sales Management.
  • Strong English language skills, with other European languages an advantage.
Benefits:
  • Mentoring programs and learning opportunities for professional and personal development.
  • Career paths and job rotation opportunities within the company.
  • Support with childcare, including company daycare and holiday programs.
  • Access to a fitness and health studio, medical care center, and other health-related services.
  • Discounted job ticket and job bike.

BASF Stationary Energy Storage GmbH is committed to diversity and equal opportunities, and we welcome applications from candidates with diverse backgrounds and experiences.