Technical Manager After Sales

vor 2 Monaten

Ludwigshafen am Rhein, Rheinland-Pfalz, Deutschland BASF Vollzeit

About the Role

BASF Stationary Energy Storage GmbH (BSES) is a leading provider of innovative energy storage solutions. We are seeking a highly skilled Technical Manager After Sales to join our team and drive the success of our NAS battery business.

Key Responsibilities

  • Develop and implement a global network of technical service partners to deliver field maintenance for NAS, including contract management.
  • Establish and coordinate the needed spare parts management as well as the establishment of a service center.
  • Manage all aspects of after-sales communication, including complaint management and warranty cases.
  • Oversee and manage the execution of Long Term Service Agreements.
  • Implement an after-sales management tool for tracking and monitoring.

Requirements

  • Bachelor or Master's degree in Engineering or similar, preferred electrical engineering.
  • At least 3 years of experience in the field of After Sales Management.
  • Strong technical understanding, experience in the battery industry is a plus.
  • Team player with a solution-oriented way of working and customer-oriented mindset.
  • Strong English language skills are required, other European languages of advantage.
  • Willingness to travel worldwide.

About Us

BASF is a global leader in the chemical industry, and our Stationary Energy Storage GmbH (BSES) subsidiary is dedicated to providing innovative energy storage solutions. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

What We Offer

  • Inspiring networks for the development and implementation of your ideas.
  • Mentoring programs and learning opportunities for your professional and personal development.
  • Career paths as professional development to other positions in the company (including job rotation).
  • Support with childcare (e.g. company daycare, holiday programs).
  • Fitness and health studio, medical care center with numerous offers for your health.
  • Deutschlandticket as a discounted job ticket, job bike.

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