Customer Support Expert
vor 2 Monaten
About WAY GROUP
WAY GROUP is a leading HR service provider specializing in Direct Search, Recruitment, and Career Planning. We help businesses find the ideal candidate for sensitive and specialized tasks, while supporting job seekers in planning their professional career.
Our Client
We are working closely with the premium automobile manufacturer BMW (Bayerische Motoren Werke) to find a Customer Support Expert (m/w/d) for BMW.
Job Description
We are seeking a highly motivated and career-oriented individual to join our team as a Customer Support Expert. As a key member of our team, you will be responsible for:
- Enhancing the value and usability of individual systems for users
- Assuming the analysis of requirements and accompanying projects
- Prioritizing necessary market and technical requirements
- Supporting development teams and contributing to the creation of test scenarios
- Operating and maintaining individual applications while considering agile development methods
- Ensuring the adherence to financial limits by planning, monitoring, and controlling financial flows
Requirements
To be successful in this role, you will need:
- A technical or business-related degree or equivalent qualification
- Professional experience in the conception, implementation, test management, and operation of software solutions in a responsible position
- Technical understanding and evaluation skills, preferably with an affinity for software development
- Comprehensive knowledge of agile methods and frameworks in software development and the applications Jira and Confluence
- Good knowledge of service processes in the automotive industry in retail businesses
- Excellent German and English language skills
What We Offer
We offer a range of benefits to support your career development and well-being:
- An unlimited contract
- 30 days of annual leave
- A hybrid work model
- Annual training opportunities
- Flexible working hours
- Regular feedback sessions
- A company laptop and mobile phone
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