Customer Support Specialist

vor 2 Monaten

Munich, Bayern, Deutschland ACCRETECH Vollzeit

**About ACCRETECH**

ACCRETECH is a leading manufacturer of production equipment for the semiconductor industry and systems for form and surface metrology.

**Our Team**

We are a dynamic team serving the European market through a network of sales and customer service offices.

**Job Summary**

We are seeking a full-time Customer Support Specialist to join our Technical Support Team at our European headquarters in Munich.

**Key Responsibilities**

  • Provide expert support for our high-quality, innovative, and complex product range.
  • Install, maintain, and support CMP systems.
  • Perform hardware and software modifications.
  • Conduct maintenance and user training at customer sites.
  • Analyze and resolve malfunctions, collaborating with the Japanese main plant.
  • Communicate relevant customer information to sales contacts.

**Requirements**

  • Solid technical training in electrical engineering, mechatronics, mechanical engineering, or related fields.
  • Initial professional experience in installing, servicing, and supporting complex systems.
  • Ability to explain technical products and systems.
  • Independent planning and execution of field tests, fault diagnosis, and troubleshooting.
  • Accurate documentation of field tests.
  • Strong teamwork, reliability, and independent work ethic.
  • High willingness to travel across Europe, with a valid driving license.
  • Fluent German and excellent English skills, both written and spoken.

**What We Offer**

  • Autonomous work with opportunities for individual development and growth.
  • A diverse and comprehensive work environment with opportunities for advancement.
  • Motivated and dynamic teams in an open corporate culture.
  • Company pension scheme, company car, and company mobile phone with private use.

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