IT Support Working Student
vor 4 Wochen
As a member of our IT Support Team, you will play a crucial role in ensuring the smooth operation of all internal IT-related processes. Reporting directly to the IT Support Team Lead, you will help solve IT issues that Awin's employees may encounter while providing effective and customer-focused service.
Key Responsibilities:
- Monitoring incoming requests and providing 1st line support and information as needed
- Ensuring that all support requests are assigned and resolved in a timely manner and within the team's SLAs
- Resolving software and hardware issues encountered by users
- Preparing PCs for new employees and removing company data from the hardware of departing employees
- Providing in-person IT Support in our Berlin office in workspace IT areas like printing, use of the meeting equipment, and wireless connectivity
Requirements:
- Enrolled student in a relevant field for at least one more year
- Previous experience in IT support or customer service is a plus
- Excellent English skills; proficiency in other languages, especially German, is a plus
We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Health and Well Being: Support for a healthier lifestyle such as fitness, sports, e-learnings, etc. Enjoy our coffee machines with free drinks, including coffee, hot chocolate, tea, fresh fruit and snacks.
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