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Service and Sales Team Member

vor 2 Monaten


Mülheim, Nordrhein-Westfalen, Deutschland Gottfried Schultz Vollzeit

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Volkswagen Service Specialist at Gottfried Schultz. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and supporting our sales team in achieving their goals.

Key Responsibilities:

  • Provide top-notch customer service to our valued clients, addressing their queries and concerns in a professional and courteous manner.
  • Coordinate and schedule appointments for consultation meetings, ensuring timely and efficient service delivery.
  • Prepare and present service quotes to customers, providing detailed explanations of the services offered and associated costs.
  • Offer expert advice on Volkswagen's product range and financial services, helping customers make informed decisions.
  • Manage and coordinate the allocation of replacement and loan vehicles, ensuring minimal disruption to our customers' daily lives.
  • Support our sales team in achieving their targets, providing valuable insights and recommendations to enhance customer satisfaction.

Requirements:

  • Completed technical or commercial education, with a strong foundation in automotive or related fields.
  • Previous experience in a similar role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Flexibility and adaptability, with a willingness to work in a fast-paced environment.
  • Proficiency in PC applications and software, with a strong understanding of data management and analysis.
  • Self-motivated, reliable, and detail-oriented, with a strong commitment to quality and customer satisfaction.
  • Valid driver's license (Class B).

About Us:

Gottfried Schultz is a dynamic and innovative company, committed to delivering exceptional service and support to our customers. We offer a comprehensive benefits package, including competitive salary, 30 days of annual leave, and opportunities for professional growth and development.

What We Offer:

  • A highly motivated and supportive team environment, with a strong focus on collaboration and teamwork.
  • Excellence in onboarding, ensuring a smooth transition into your new role.
  • A secure and stable work environment, with opportunities for growth and advancement.
  • Individualized training and development programs, tailored to your needs and goals.
  • A competitive salary and benefits package, reflecting your value and contributions to the company.
  • A modern and well-equipped workspace, with opportunities for remote work and flexible scheduling.
  • Corporate benefits and attractive leasing options for our employees.