German Speaking Customer Service Representative
vor 3 Wochen
We are seeking a highly skilled and experienced German speaking Customer Service Specialist to join our team at Teleperformance Greece. As a key member of our Customer Service team, you will be responsible for providing exceptional customer experience to German speaking customers, while also preventing fraud, protecting data, and safeguarding our customers.
Key Responsibilities- Provide top-notch customer service via phone, chat, and email
- Prevent financial crime and protect customer data
- Act as an ambassador for our client, promoting their brand and values
- Track and resolve customer cases in a timely and efficient manner
- Maintain high customer satisfaction ratings
- Develop and maintain strong relationships with customers, partners, and colleagues
- Meet and exceed performance targets, as set by our client and internal goals
- Fluency in German (written and spoken)
- Excellent written and verbal communication skills in English
- Exceptional communication, problem-solving, and soft skills
- Computer knowledge and experience with CRM tools (a plus)
- Ability to work in a fast-paced, dynamic environment
- Experience in customer service or customer-facing roles (a plus)
- EU citizenship or valid work permit for Greece
- Willingness to relocate to Athens, Greece (or be a local candidate)
- Full support for relocation to Greece, including flight tickets, accommodation, and house searching assistance
- Competitive monthly salary, plus two extra salaries per year
- Referral program with great bonuses
- Healthcare benefits and numerous discounts
- Full training by certified instructors
- Professional growth and development opportunities
- State-of-the-art premises with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity and equal opportunities
We are a multinational company that values diversity, equality, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity to join our team in Athens, Greece.
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