Implementation Project Manager for Air

vor 2 Monaten

Osnabrück, Niedersachsen, Deutschland Hellmann Worldwide Logistics Vollzeit

Job Summary:

We are seeking a highly ambitious and skilled Senior Implementation Manager to join our Global Customer Implementation Air & Sea (CI) department at Hellmann Worldwide Logistics. This role plays a critical role in setting large, complex customers up for success as they begin their partnership with our company.

Key Responsibilities:

  • Execution and management of customer implementation projects in the Air & Sea division
  • Coordination of projects with customers and global Hellmann network
  • Analysis and creation of customer processes, IT requirements and documentation
  • Creation of customer-specific operating procedures and work instructions (SOP & WI)
  • Conducting training for the operational units based on the documentation created
  • Develop KPIs and the respective monitoring tools with your colleagues to ensure a successful implementation
  • Post Implementation, closely monitor the achievement of agreed KPI's and actively seek feedback as to areas for improvement

Requirements:

  • Bachelor's degree in Logistics, Supply Chain Management or a related field
  • Minimum of 3 years in a similar role, with a track record of successful customer implementation projects, operational training as well as continuous improvement activities within freight forwarding
  • Strong understanding of 3PL and 4PL operations, particularly in Airfreight and Seafreight
  • Technical proficiency in mapping and documenting customer requirements to IT/EDI as well as analytical skills to monitor and track various system related KPIs
  • Excellent training and communication skills, with the ability to convey complex information clearly
  • Fluent in English; proficiency in additional languages is a plus

Benefits:

  • Culture focused on people and relationships
  • Flexible working hours and mobile working
  • Company pension scheme and capital-forming benefits
  • Further education and training opportunities through our Academy
  • Digital learning platform (LearningHub)
  • Licenses for Udemy
  • Free time for research and development

How to Apply:

Please submit your detailed application via our career page, stating your salary expectations and earliest possible starting date.

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