Aktuelle Jobs im Zusammenhang mit CX Research Manager - Berlin, Berlin - AVIV Group
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CX Research Manager
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: CX Research ManagerAVIV Group is seeking a highly skilled CX Research Manager to drive our CX Research strategy and lead a team of 5-6 CX Researchers. The successful candidate will have a strong background in quantitative research, excellent analytical skills, and the ability to translate complex data into actionable insights.Key...
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CX Research Manager
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: CX Research ManagerAVIV Group is seeking a highly skilled CX Research Manager to drive our CX Research strategy and lead a team of 5-6 CX Researchers. The successful candidate will have a strong background in quantitative research, excellent analytical skills, and the ability to translate complex data into actionable insights.Key...
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CX Research Manager
vor 2 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: CX Research ManagerThe AVIV Group is seeking a highly skilled CX Research Manager to lead our customer experience research strategy. As a key member of our team, you will be responsible for driving our CX research initiatives, managing a team of researchers, and delivering actionable insights to inform business decisions.Key Responsibilities:Lead...
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CX Research Manager
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: CX Research ManagerAbout the Role:The CX Research Manager will play a pivotal role in driving our CX Research strategy, focusing on tracking and understanding the customer experience across the Real Estate marketplace. As a leader of a team of 5-6 CX Researchers, you will be responsible for translating data into actionable insights and strategies...
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CX Research Manager
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: CX Research ManagerAbout the Role:The CX Research Manager will play a pivotal role in driving our CX Research strategy, focusing on tracking and understanding the customer experience across the Real Estate marketplace. As a leader of a team of 5-6 CX Researchers, you will be responsible for translating data into actionable insights and strategies...
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CX Research Manager
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: CX Research ManagerJob Summary:The CX Research Manager will play a critical role in driving our CX Research strategy, particularly in tracking and understanding the customer experience across the Real Estate marketplace. This role requires the ability to translate data into actionable insights and strategies to enhance customer experience and...
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CX Research Manager
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: CX Research ManagerJob Summary:The CX Research Manager will play a critical role in driving our CX Research strategy, particularly in tracking and understanding the customer experience across the Real Estate marketplace. This role requires the ability to translate data into actionable insights and strategies to enhance customer experience and...
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CX Research Manager
vor 3 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitAbout the RoleThe CX Research Manager will play a critical role in driving our CX Research strategy, particularly in tracking and understanding the customer experience across the Real Estate marketplace. This role requires the ability to translate data into actionable insights and strategies to enhance customer experience and satisfaction, and drive business...
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CX Research Manager
vor 3 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: CX Research ManagerThe AVIV Group is seeking a highly skilled CX Research Manager to drive our customer experience research strategy. As a key member of our team, you will be responsible for leading a team of CX Researchers and developing a comprehensive CX research strategy aligned with business objectives.Key Responsibilities:Lead and manage the...
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Senior CX Researcher
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: Senior CX ResearcherWe are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key Responsibilities:Lead advanced quantitative research to assess and improve our real estate...
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Senior CX Researcher
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: Senior CX ResearcherWe are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key Responsibilities:Lead advanced quantitative research to assess and improve our real estate...
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Senior CX Researcher
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: Senior CX ResearcherWe are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key Responsibilities:Lead advanced quantitative research to assess and improve our real estate...
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Senior CX Researcher
vor 4 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: Senior CX ResearcherWe are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key Responsibilities:Lead advanced quantitative research to assess and improve our real estate...
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Senior CX Researcher
vor 3 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitAbout the RoleWe are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a key member of our research team, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key ResponsibilitiesLead advanced quantitative research to assess and improve our real estate marketplace's...
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Senior CX Researcher
vor 2 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitAbout the RoleWe are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key Responsibilities:Lead advanced quantitative research to assess and improve our real estate marketplace's customer...
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Senior CX Researcher
vor 3 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: Senior CX ResearcherWe are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key Responsibilities:Lead advanced quantitative research to assess and improve our real estate...
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Senior CX Researcher
vor 2 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: Senior CX ResearcherJob Summary:We are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key Responsibilities:Lead advanced quantitative research to assess and improve our real...
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Senior CX Researcher
vor 2 Wochen
Berlin, Berlin, Deutschland AVIV Group VollzeitJob Title: Senior CX ResearcherJob Summary:We are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.Key Responsibilities:Lead advanced quantitative research to assess and improve our real...
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UX Researcher
vor 3 Wochen
Berlin, Berlin, Deutschland SHERPANY VollzeitAbout SherpanySherpany is a leading provider of meeting management software, with a mission to create a world where every meeting counts. Founded in 2011, the company has grown to serve over 400 European companies and 12,000 decision-makers, aiming to make business meetings more productive and increase corporate success.Job DescriptionWe are seeking a highly...
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UX Researcher
vor 3 Wochen
Berlin, Berlin, Deutschland SHERPANY VollzeitSherpany, the Swiss market leader for meeting management software, is seeking a UX Researcher to join its team. As a UX Researcher, you will be responsible for planning, conducting, and analyzing UX/CX research projects in a software company. You will work closely with the CX and UX team to gain experience in speaking to customers and marketing/sales related...
CX Research Manager
vor 2 Monaten
About the Role
The CX Research Manager will play a critical role in driving our CX Research strategy, particularly in tracking and understanding the customer experience across the Real Estate marketplace. Managing a team of 5-6 CX Researchers, the role requires the ability to translate data into actionable insights and strategies to enhance customer experience and satisfaction, and drive business growth.
Key Responsibilities
- Lead and manage the CX Research team, providing guidance, mentorship, and support
- Develop, implement and evolve a comprehensive CX research strategy aligned with business objectives (collaborating closely with UX colleagues)
- Deliver a range of global and local tracking studies such as NPS, PVM, Brand tracking; inform and influence marketing insights strategy
- Confidently solve complex, often nebulous problem areas with strategic projects and programmes which deliver on medium to long term goals; able to set milestones and short term actions to get there
- Foster a culture of continuous improvement within the CX Research team, encouraging innovation and experimentation. Stay up-to-date with the latest trends and developments in quantitative research and customer experience.
- Drive continuous improvement in research methods, ensuring the team remains at the forefront of CX research innovation.
- Work closely with cross-functional teams, including Product, Design, Marketing, and Sales, to ensure understand strategic priorities & inform business decisions.
Requirements
- Bachelor's or Master's degree in Psychology, Sociology, Market Research, Business, or a related field.
- 3+ years of management experience in customer experience research, with a proven track record of leading and managing research projects.
- The role requires a strong background in quantitative research, including survey design, statistical analysis, and data interpretation. Ability to apply advanced statistical techniques to analyze customer data, identifying trends, patterns, and key drivers of customer experience. Working knowledge on cluster analysis. Working knowledge on different statistical platforms (R for statistical analysis; SPSS etc). Should also have some experience in qualitative research as the team either conducts some of this, or collaborates with qual researchers.
- Excellent analytical skills with the ability to interpret complex data and translate it into actionable insights for all stakeholders
- Proficiency in research tools and software, particularly Qualtrics (ideally Frontline Digital and Qualtrics XM tools). Identify and implement best-in-class quantitative research tools and methodologies to enhance the team's capabilities.
- Strong product thinking skills, able to turn CX insights into actionable findings that inform product decisions.
- Exceptional communication and presentation skills - must be able to communicate outcomes to stakeholders, not just doing research to do research
- Strong leadership and team management abilities.
- Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels. Context switching a big element of the role - supporting people across domains and teams
- Experience in the property technology or real estate industry is a plus.
