Senior CX Researcher
Vor 5 Tagen
About the Role
We are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.
Key Responsibilities:
- Lead advanced quantitative research to assess and improve our real estate marketplace's customer journey
- Design and execute CX tracking studies such as NPS, CSAT, and Perceived Value Measurement (PVM) across touch points
- Manage end-to-end research projects: from hypothesis generation, study design, survey development, data analysis, and presenting findings
- Collaborate with cross-functional teams to ensure the customer voice is embedded in every strategic decision
Requirements
- Education: Bachelor's or Master's degree in Psychology, Sociology, Market Research, Statistics, or a related field
- Experience: 5+ years of experience in CX research, with a strong emphasis on quantitative research methodologies
- Proven expertise in survey design, statistical analysis, and advanced data interpretation
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