Senior CX Researcher
vor 4 Wochen
Job Title: Senior CX Researcher
Job Summary:
We are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.
Key Responsibilities:
- Lead advanced quantitative research to assess and improve our real estate marketplace's customer journey.
- Collaborate with cross-functional teams to ensure the customer voice is embedded in every strategic decision.
- Develop and execute CX tracking studies, including NPS, CSAT, and Perceived Value Measurement (PVM) across touch points.
- Utilize advanced statistical methodologies to inform insights on customer segments and behavior patterns.
- Work with Qualtrics and other research tools to visualize and track real-time digital customer experiences at scale.
Requirements:
- Bachelor's or Master's degree in Psychology, Sociology, Market Research, Statistics, or a related field.
- 5+ years of experience in CX research, with a strong emphasis on quantitative research methodologies.
- Proven expertise in survey design, statistical analysis, and advanced data interpretation.
- Demonstrated ability to run complex CX research projects, ideally in a tech environment.
- Strong working knowledge of Qualtrics, SPSS, R, or similar platforms for statistical analysis.
What We Offer:
- 30 days annual leave
- Hybrid or remote working options
- Flexible working hours
- Company pension scheme
- €50 public transport allowance
- €100 allowance for glasses
- A mix of Health and Wellbeing benefits
- Bicycle leasing (Job Rad)
- Berlin only - Subsidised canteen
- Berlin only - Kindergarten
- Charity fundraisers
About AVIV Group:
At AVIV Group, we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non-visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community and parents and carers to apply.
We are committed to creating a diverse and inclusive workplace where everyone can thrive. If you need reasonable adjustments at any point in the application or interview process, or wish to discuss part-time or flexible working requirements, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
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