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Senior CX Researcher
vor 1 Monat
Job Title: Senior CX Researcher
Job Summary:
We are seeking a highly skilled Senior CX Researcher to join our team at AVIV Group. As a Senior CX Researcher, you will play a critical role in shaping the future of our customer experience through deep, data-driven insights.
Key Responsibilities:
- Lead advanced quantitative research to assess and improve our real estate marketplace's customer journey.
- Collaborate with cross-functional teams to ensure the customer voice is embedded in every strategic decision.
- Develop and execute CX tracking studies, including NPS, CSAT, and Perceived Value Measurement (PVM) across touch points.
- Utilize advanced statistical methodologies to inform insights on customer segments and behavior patterns.
- Work with Qualtrics and other research tools to visualize and track real-time digital customer experiences at scale.
Requirements:
- Bachelor's or Master's degree in Psychology, Sociology, Market Research, Statistics, or a related field.
- 5+ years of experience in CX research, with a strong emphasis on quantitative research methodologies.
- Proven expertise in survey design, statistical analysis, and advanced data interpretation.
- Strong working knowledge of Qualtrics, SPSS, R, or similar platforms for statistical analysis.
- Experience working with integrating survey data, and using digital experience tools to monitor and visualize customer behavior.
What We Offer:
- 30 days annual leave
- Hybrid or remote working options
- Flexible working hours
- Company pension scheme
- €50 public transport allowance
- €100 allowance for glasses
- A mix of Health and Wellbeing benefits
- Bicycle leasing (Job Rad)
- Berlin only - Subsidised canteen
- Berlin only - Kindergarten
- Charity fundraisers
About AVIV Group:
At AVIV Group, we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non-visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community and parents and carers to apply.
We are committed to creating a diverse and inclusive workplace culture that values and respects the contributions of all employees. If you need reasonable adjustments at any point in the application or interview process, or wish to discuss part-time or flexible working requirements, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
