Recall and Field Action Specialist
vor 2 Monaten
The Recall and Field Action Lead will be responsible for managing customer-related issues in cases of non-conformity of safety, emissions, and compliance requirements of products and/or services from INEOS Automotive after the cars have left the production plant.
Key Responsibilities- Evaluate Relevant KPIs: Assess key performance indicators regarding non-conformity of safety, emissions, and compliance.
- Risk Assessment and Management: Define, implement, monitor, and maintain a risk assessment method and process considering important criteria such as product safety, health, environment, and customer satisfaction.
- Cross-Functional Meetings: Organize meetings with cross-functional teams to assess potential non-conformity.
- Measure Implementation: Create adequate measures in collaboration with responsible departments (Engineering, Manufacturing, After-Sales, Commercial, Quality, Legal) considering customers and INEOS interests.
- Measure Coordination: Coordinate measures with the Legal department and external authorities.
- Reporting and Decision-Making: Prepare management reports and decisions.
- Measure Facilitation: Organize the facilitation of decided measures.
- Lessons Learned and Feedback: Manage and ensure the lessons learned process and feedback loops to business partners.
- Process Oversight: Oversee processes in the responsible area and ensure continuous improvement.
- Escalated Issues and Expert Assessment: Report escalated issues and provide expert assessment to (upper) management on critical aspects regarding safety-related issues.
- Technical Degree: Technical degree in engineering or similar studies.
- Long-Term Experience: Long-term experience in Quality Management or After-Sales and in the Automotive Industry.
- Professional Experience: 3-5 years of professional experience in the field of automotive recalls and collaboration with external authorities.
- Technical Context Understanding: Ability to identify and understand complex technical contexts.
- Cost Awareness: Cost awareness.
- Time Pressure Management: Ability to achieve good results under time pressure.
- Communication and Empathy: High empathy and very good communication skills, motivation skills, and enthusiastic capacity – ability to adapt to diverse people and situations.
- Organizational Skills: High organizational skills, result orientation, and analytical thinking.
- Assertiveness and Diplomacy: Assertiveness, diplomacy, and moderation skills.
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