Senior Technical Support Engineer
Vor 6 Tagen
Beschreibung der Position:
Wir suchen einen erfahrenen Senior Technical Support Engineer (m/w/d) für unsere Niederlassung in Kempen. Als Teil unseres technischen Supports werden Sie Kunden und Vertriebs-/Servicepartner bei der Lösung technischer Probleme unterstützen.
Aufgaben:
- Analyse und Lösung von technischen Problemen bei der Anwendung von ConverterTec-Produkten und -Systemen in Kundenanlagen.
- Kooperation mit technischen und kaufmännischen Mitarbeitern zur Lösung von technischen Problemen.
- Technische Beratung und Schulung von Kunden und Vertriebs-/Servicepartnern.
- Erstellung von Anwendungshinweisen und Fehlerbehebungen für Produkte.
- Verwaltung einer Produkt- und Kundendatenbank.
- Teilnahme an Kundenprojekt-Kick-offs und Lessons-Learned-Meetungen mit Technik, Vertrieb und Kunden.
Anforderungen:
- Hochschulabschluss in einem technischen Bereich in Ingenieurwissenschaften oder Abschluss in einem technischen Bereich mit zusätzlicher einschlägiger Berufserfahrung in der Windkraftbranche.
- Umfassendes Verständnis der Produkte und ihrer Anwendung sowie der Fehlersuche in Kundensystemen.
- Fähigkeit zur Lösung komplexer Probleme und zur Fehlersuche, auch bei unvollständigen Informationen.
- Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeit in Englisch und Deutsch.
- Fähigkeit zur Schulung und Anleitung von Kundendiensttechnikern, Außendiensttechnikern oder Kundentechnikern.
Wir bieten:
- Wir unterstützen dich: Erfahrene Kollegen stehen dir bei deinem Start und deiner persönlichen Entwicklung zur Seite.
- Dein Einsatz zahlt sich aus: Du profitierst von einem attraktiven Vergütungsmodell inklusive eines erfolgsabhängigen Bonus und 30 Tagen Urlaub.
- Deine Pläne sind so individuell wie du selbst: Wir bieten dir umfangreiche Angebote für eine gute Work-Life-Balance genauso wie flexibles Arbeiten – ob in einer unserer Office Locations oder hybrid.
- Dein Wohlergehen liegt uns am Herzen: Attraktive Corporate Benefits wie JobRad-Leasing, unterschiedliche Rabatte, unser Beitrag zu privater Alters- und Gesundheitsvorsorge sowie kostenfreie Mitarbeiterparkplätze oder Firmenfitness erwarten dich.
- Du bist Teil eines starken Teams: Bei uns werden flache Hierarchien und eine teamorientierte Unternehmenskultur aktiv gelebt – ökologische Verantwortung und gesellschaftliches Engagement gehören für uns genauso dazu, wie regelmäßige Feiern und Team-Events.
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