IT Support Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland Recann Vollzeit
About the Role

We are seeking a skilled and dedicated Onsite IT Support Analyst to join our team at Recann. This role is pivotal in providing exceptional end-user computing (EUC) support to our clients.

Key Responsibilities
  • Provide comprehensive IT support to end-users, ensuring timely resolution of technical issues.
  • Manage and troubleshoot hardware and software problems.
  • Install, configure, and maintain IT equipment and systems.
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Document and track issues, resolutions, and updates in the ticketing system.
  • Conduct regular maintenance and updates to ensure optimal performance of IT systems.
Requirements
  • Fluency in German (B2 level or above) is mandatory.
  • Proven experience in IT support, particularly in end-user computing (EUC).
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with network troubleshooting and basic network configurations.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills and the ability to work effectively in a team.
  • Flexibility to work in either Berlin or Stuttgart.
  • Must hold a valid work permit in Germany.

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