IT Support Specialist

vor 2 Wochen

Berlin, Berlin, Deutschland EuroCollab GmbH Vollzeit
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at EuroCollab GmbH. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting software and hardware problems faced by users.

Key Responsibilities:
  • Provide technical support and troubleshooting for software and hardware issues
  • Work together with IT staff members to resolve technical issues
  • Install and configure computer hardware, operating systems, and applications
  • Provide excellent user experience and respond to user inquiries in a timely manner
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documents and relevant reports
  • Respond within agreed time limits to technical issues
Requirements:
  • 4+ years of experience in help desk technician/client services
  • 2-3+ years of experience in ServiceDesk plus for ticket resolution
  • Good practical knowledge of MS-Applications, desktop/laptops (Windows / MAC), printers, WiFi, and network technology
  • Mobile technology
  • LAN & WAN Technologies
  • Additional Knowledge required: Knowledge of Change Management Process
What We Offer:

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.

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