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ITIL Process Specialist

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland RWE AG Vollzeit

About the Role

We are seeking a skilled ITIL Process Specialist to join our team at RWE Supply & Trading GmbH. As an IT Problem Manager, you will play a key role in assessing and analyzing problems, moderating meetings, and coordinating problem analyses with relevant departments.

Key Responsibilities

  • Assess and analyze problems to identify root causes and implement corrective actions
  • Coordinate problem analyses with relevant departments and stakeholders
  • Develop and implement process improvements to enhance IT service management
  • Collaborate with the IT team to ensure seamless operations and proactive response to challenges
  • Monitor process performance and create KPI reports to identify areas for improvement

Requirements

  • Relevant IT apprenticeship or degree in (Business) Informatics
  • Professional experience in ITIL Processes & IT Infrastructures and ideally experience in IT Problem Management
  • Practical knowledge of ITSM tools, such as ServiceNow
  • Excellent analytical and communication skills, with the ability to work in a service-oriented manner

What We Offer

  • A dynamic and international work environment
  • The opportunity to work with a global team and contribute to the success of RWE Supply & Trading GmbH
  • A competitive salary and benefits package