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IT Infrastructure Services Team Lead

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Intersnack IT KG Vollzeit
About the Role

We are seeking an experienced IT Infrastructure Services Team Lead to join our team at Intersnack IT KG. As a key member of our organization, you will be responsible for leading our IT infrastructure team and ensuring the smooth operation of our global IT services.

Key Responsibilities
  • Lead a team of 6 internal staff and 3 external consultants, while coordinating with local IT teams of 14 Management Units.
  • Manage third-party service providers for IT operations, external partners, consultants, and vendors in areas of networks, end-user computing, data centers, groupware messaging, and infrastructure security.
  • Serve as a Business Partner for other internal IT teams and a consulting partner for strategic IT decisions within the company.
  • Develop and take ownership of strategies in alignment with other teams to achieve project goals, adhering to their responsibilities and project milestones.
  • Lead the team in establishing and maintaining IT infrastructure, Security, and governance standards, collaborating with specialists for detailed execution.
  • Work with globally distributed, cross-functional teams on IT Infrastructure projects as group-wide IT Infrastructure Accountable.
  • Be accountable for infrastructure operations (including SLA/KPI/BCM reporting, Knowledge Management and Documentation) and improvement (technically, commercially, service-wise).
  • Act as a member of escalation bridges, assisting in major incident management as a problem solver.
  • Responsible for sponsoring and driving Intersnack's transformation from decentralized to centralized IT provisioning and related projects, including post-delivery optimization.
Requirements
  • Technical and/or business degree (graduate level preferred) with 5+ years of experience, including similar roles or responsibilities.
  • A minimum of 5 years' experience in the IT Infrastructure Management area, with a desirable 5 years of leadership experience managing multinational teams, vendors, and locations.
  • Technical understanding and delivering solutions across the IT Infrastructure domain, especially Networks (e.g. Cisco), SD-WAN, public/private Cloud, Telephony, outsourced environments and shared services (primarily Microsoft based with Active Directory & Azure), Security (e.g. ISO2700X) and GRC.
  • Strong initiative, organizational skills, and ability to work autonomously and cross-functionally while remaining flexible to changing tasks, priorities, roles, and responsibilities.
  • Advantageous candidates hold one of the following certifications: ITIL (V4 desired), Prince 2, TOGAF, or a comparable qualification.
  • A strong command of spoken and written English is a must, and knowledge of German is a plus.
About Intersnack IT KG

Intersnack IT KG is a member of the Pfeifer & Langen Industrie- und Handels-KG's group of companies and a sister company to Intersnack Group. Established from the international harmonization and centralization of Intersnack Group's IT estate, we are responsible for all group-wide IT services for and within Intersnack Group. It's our target to provide the common IT infrastructure, aligned IT services and business solutions according to Intersnack's requirements. Based on a solid digital foundation, Intersnack IT KG acts as a partner to all Intersnack functions, actively contributing to Intersnack's business strategy. Explore exciting career opportunities and learn more by visiting our website at Intersnack IT KG

About Intersnack Group

Intersnack has become one of Europe's leading savory snacks producers by 'creating happy snacking moments' in people's lives. Being privately owned, we operate with a long-term view and commit ourselves to a more sustainable world. Successful and sustainably growing, our turnover in 2022 was more than €3.7bn. We are now present in more than 30 countries across Europe and beyond. We have 12 regional Management Units, 42 production sites and a total workforce of approximately 14,000 people. For further company insights, please visit the following link: Intersnack Group Overview