Aktuelle Jobs im Zusammenhang mit Reservations Sales Agent for International Luxury Hospitality Brands - Frankfurt am Main, Hessen - Sabre


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    Sabre is a leading technology company that powers the global travel industry. Our innovative solutions enable us to create a seamless ecosystem that connects people with moments that matter.As a Reservations Sales Agent for International Luxury Hospitality Brands, you will be at the center of this ecosystem, shaping the future of travel by providing...


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Reservations Sales Agent for International Luxury Hospitality Brands

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Sabre Vollzeit

About Sabre

Sabre is a leading technology company that powers the global travel industry. By leveraging next-generation technology, we create innovative solutions that take on the biggest opportunities and solve the most complex challenges in travel.

As a key player in the travel industry, we shape the future by offering advancements that pave the way for a more connected and seamless ecosystem. We power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Our Mission

We connect people with moments that matter. Our goal is to provide exceptional service and support to our customers, ensuring a seamless travel experience.

Key Responsibilities

  • Establish and maintain relationships with key customers to achieve our core purpose and maintain performance standards.
  • Consistently achieve exceptional performance ratings on call and email observations.
  • Meet established call and email standards.
  • Achieve set revenue targets for the department.

Responsibilities

  • Answer inbound calls from various customers and provide information to secure hotel reservations. Assist with service requests that drive incremental revenue to our member hotels and build customer loyalty.
  • Process reservation requests and service inquiries received via email.
  • Follow up with customers on a timely basis on special requests, Courtesy Holds, and room/rate requests.
  • Produce error-free work that minimizes payouts.
  • Ability to diffuse customer issues.
  • Maintain a sound understanding and adhere to all Sabre policies and procedures.
  • Attend Hotel of the Week Presentations.
  • Actively participate in team meetings.

Requirements & Experiences

  • Speak and write in Italian, French, and English.
  • High school education.
  • Telephone/call center experience and some customer service experience a plus.
  • Hospitality, travel, luxury, international experience preferred.
  • Familiar with using a PC, Word, Excel, and Outlook.

Skills & Abilities

  • Professional and polished presence.
  • Ability to influence and build trust.
  • Able to work any shift. Monday to Friday, 9:00 to 18:00. Saturday and Sunday off.
  • Strong problem-solving skills if needed.
  • Strong communication skills both written and oral.
  • Grammar and spelling used in a professional manner and culturally acceptable to the end consumer.