TRICARE Beneficiary Services Representative

vor 1 Monat

Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit
Job Summary

We are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.

Key Responsibilities
  • Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System and other relevant systems.
  • Register TRICARE beneficiaries in the MHS Genesis system and perform Primary Care Manager changes in accordance with Military Treatment Facility guidelines.
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person interactions.
  • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.
  • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and other relevant events.
  • Provide basic claims assistance, including providing information on claim status.
  • Collect and record Health Information into applicable systems.
  • Assess the appropriate assistance level needed and refer or escalate as necessary to address the issue at hand.
  • Collect and report information on daily activities performed.
  • Complete tasks on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses.
  • Maintain confidentiality and proper handling of Protected Health Information.
  • Provide remote support to Leidos BSRs at other sites and provide shadow support to new BSRs as needed.
  • Adhere to a business casual dress code.
Requirements
  • High school diploma or GED.
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee, or US Contractor supporting the DoD.
  • Must be a US Citizen.
  • Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1 clearance investigation.
  • Three years' cumulative experience in the following areas:
    • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
    • Experience in a medical or clinical environment.
    • Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims.
    • Experience in a customer service environment.
Preferred Qualifications
  • Fluency in English.
  • Proficient in written and oral communications.
  • Possess effective presentation skills.
  • Computer literate with Internet research experience.
  • Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook.
  • Ability to reply tactfully with people on the phone and in person.
  • Ability to work independently and under minimal supervision.
  • Excellent organizational skills and time management skills.
  • Detail oriented.
  • Ability to multitask.
  • Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

  • TRICARE Beneficiary Services Representative

    vor 3 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in the healthcare industry? Do you have a passion for delivering exceptional customer service? Leidos is seeking a Beneficiary Services Representative to join our team in Ramstein-Germany.The ideal candidate will have experience in a medical or clinical environment and be proficient in written and oral communications....

  • TRICARE Beneficiary Services Representative

    vor 4 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Join Our Team as a TRICARE Beneficiary Services RepresentativeWe are seeking a highly skilled and motivated individual to join our team as a TRICARE Beneficiary Services Representative. As a key member of our team, you will play a critical role in providing exceptional customer service to our beneficiaries, ensuring they receive the best possible care and...

  • TRICARE Beneficiary Services Representative

    vor 4 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Join Our Team as a TRICARE Beneficiary Services RepresentativeWe are seeking a highly skilled and motivated individual to join our team as a TRICARE Beneficiary Services Representative. As a key member of our team, you will play a critical role in providing exceptional customer service to our beneficiaries, ensuring they receive the best possible care and...

  • TRICARE Beneficiary Services Representative

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Leidos Vollzeit

    Job OverviewWe are seeking a highly motivated and detail-oriented Beneficiary Services Representative to join our team at Leidos. In this role, you will provide critical support to our military families by assisting with TRICARE enrollment, eligibility verification, and customer service.Key ResponsibilitiesBeneficiary Support: Provide education and...

  • TRICARE Beneficiary Services Representative

    vor 3 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in the healthcare industry? Do you have a passion for delivering exceptional customer service? Leidos has an exciting opportunity for a Beneficiary Services Representative in Ramstein-Germany.The successful candidate will provide beneficiary education and enrollment services for the TRICARE Overseas Program under the...

  • TRICARE Beneficiary Services Representative

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in healthcare services? Do you have a passion for helping others and making a difference in their lives? Leidos is seeking a highly skilled Beneficiary Services Representative to join our team in Landstuhl, Germany.The ideal candidate will have experience in the U.S. military healthcare delivery system or a civilian...

  • TRICARE Beneficiary Services Representative

    vor 4 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Join Our Team as a Beneficiary Services RepresentativeWe are seeking a highly skilled and motivated individual to join our team as a Beneficiary Services Representative. As a key member of our team, you will play a critical role in providing exceptional customer service to our beneficiaries, ensuring they receive the best possible care and support.Key...

  • TRICARE Beneficiary Services Representative

    vor 4 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Join Our Team as a Beneficiary Services RepresentativeWe are seeking a highly skilled and motivated individual to join our team as a Beneficiary Services Representative. As a key member of our team, you will play a critical role in providing exceptional customer service to our beneficiaries, ensuring they receive the best possible care and support.Key...

  • TRICARE Beneficiary Services Representative

    vor 3 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in the healthcare industry? Do you have a passion for providing exceptional customer service and making a difference in people's lives? Leidos has an exciting opportunity for a Beneficiary Services Representative to join our team in Landstuhl, Germany.The successful candidate will provide beneficiary education and...

  • TRICARE Beneficiary Services Representative Position

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role where you can make a difference in the lives of military families? Leidos has an exciting opportunity for a Beneficiary Services Representative to join our team in Landstuhl, Germany.The ideal candidate will have experience in the U.S. military healthcare delivery system or civilian managed care medical/administrative...

  • TRICARE Beneficiary Services Representative

    vor 3 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced TRICARE Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and...

  • TRICARE Overseas Program Representative

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Leidos Vollzeit

    About the JobWe are seeking a highly skilled TRICARE Overseas Program Representative to join our team at Leidos. As a Beneficiary Services Professional, you will play a critical role in providing education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency.Key ResponsibilitiesVerify benefits eligibility and process...

  • TRICARE Beneficiary Services Representative

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in healthcare services? Leidos has an exciting opportunity for a Beneficiary Services Representative to join our team in Ramstein-Germany.The successful candidate will provide education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. This includes verifying benefits eligibility,...

  • TRICARE Beneficiary Services Representative

    vor 1 Monat

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to our beneficiaries, ensuring they receive the best possible care and services.Key ResponsibilitiesVerify benefits eligibility and process enrollments, disenrollments, and...

  • TRICARE Beneficiary Services Representative

    vor 1 Monat

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to our beneficiaries, ensuring they receive the best possible care and services.Key ResponsibilitiesVerify benefits eligibility and process enrollments, disenrollments, and...

  • Customer Service Representative for TRICARE Overseas Programs

    vor 1 Tag

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Be part of a team with a rewarding mission in Landstuhl-Germany!The Leidos company takes pride in making a difference every day, offering great benefits including competitive paid time off packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training, paid parental leave, and an...

  • Medical Services Representative

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. Vollzeit

    Medical Services Representative Job SummaryLeidos, Inc. is seeking a Medical Services Representative to join our team in Ramstein-Germany. As a key member of our team, you will provide beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency.Main Responsibilities:Verify benefits eligibility and process...

  • Customer Support Representative English

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Leidos Vollzeit

    About the Role:As a Customer Support Representative with Leidos, you will play a vital part in providing exceptional service to beneficiaries of the TRICARE Overseas Program. Your primary responsibility will be to educate and assist beneficiaries in understanding their healthcare benefits and navigating the enrollment process.Key Responsibilities:Provide...

  • Healthcare Service Coordinator

    vor 3 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryThis position provides full-spectrum administrative support to healthcare providers within the Defense Health Agency Region Europe (DHAR-E) area of operations for VH operations, functioning as an interface with VH staff, patients, and providers.Key ResponsibilitiesProvides weekly reports on appointments kept, sleep studies, no shows, rescheduled,...

  • Healthcare Service Coordinator

    vor 3 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryThis position provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHAR-E) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key Responsibilities:Provides weekly reports on appointments kept, sleep studies, no shows, rescheduled,...