Customer Support Representative English
vor 2 Wochen
About the Role:
As a Customer Support Representative with Leidos, you will play a vital part in providing exceptional service to beneficiaries of the TRICARE Overseas Program. Your primary responsibility will be to educate and assist beneficiaries in understanding their healthcare benefits and navigating the enrollment process.
Key Responsibilities:
- Provide accurate and timely information to beneficiaries regarding their benefits and enrollment options.
- Assess beneficiary needs and provide personalized support to ensure seamless enrollment and verification of benefits.
- Collaborate with internal teams to resolve complex issues and escalate as needed.
- Maintain accurate and up-to-date records of beneficiary interactions and enrollment status.
Requirements:
- Fluent English language skills.
- Experience in a medical or clinical environment.
- Knowledge of healthcare benefits and enrollment processes.
- Excellent communication and interpersonal skills.
What We Offer:
Leidos is committed to providing a supportive and inclusive work environment that encourages professional growth and development. As a valued member of our team, you will have access to a range of benefits, including competitive pay, comprehensive training, and opportunities for career advancement.
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