Logistics Sales and Customer Service Professional
vor 4 Wochen
As a key member of our team, you will play a vital role in driving revenue growth and fostering strong customer relationships within the logistics industry. Your primary responsibilities will include selling logistics services, managing customer inquiries, and coordinating shipments to ensure timely and efficient delivery. Additionally, you will provide customers with rate and price information, serving as their primary point of contact and daily partner.
Key Responsibilities:
- Identify and pursue potential customers, develop and maintain a customer database, and deliver compelling sales pitches to prospective clients.
- Act as the primary point of contact for existing clients, addressing customer inquiries promptly and maintaining strong, long-term relationships.
- Collaborate with the operations team to plan and coordinate shipments, ensuring accurate and timely delivery, monitoring shipment progress, and resolving any issues that may arise.
- Maintain accurate records of sales, customer interactions, and revenue.
- Generate regular sales reports and forecasts.
- Stay up-to-date on industry trends and competitors, identifying opportunities for improvement and expansion.
Requirements and Qualifications:
- Proven experience in operations, customer service, and pricing tasks.
- Proven experience in sales within the logistics industry.
- Proficiency in using CRM and TMS software, as well as other relevant tools.
- Detail-oriented with excellent organizational abilities.
- Knowledge of freight forwarding operations and supply chain management.
- Excellent communication skills, particularly when handling customers, and a good command of English and German.
About DP World:
DP World is a leading global trade enabler, creating opportunities and improving the quality of life for millions of people around the world. We strive to make trade flow better, changing what's possible for our customers and communities. With a presence in 73 countries and over 106,500 employees, we're pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics, and Technology - to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
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