Customer Service Representative

Vor 5 Tagen

Hamburg, Hamburg, Deutschland Küchen Aktuell Vollzeit
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (m/w/d) in the Reception and Information Area.

Key Responsibilities:
  • Customer Greeting and Support: Provide a warm and welcoming experience for our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Perform various administrative tasks, including answering phone calls, responding to emails, and managing the front desk area.
  • Scheduling Appointments: Coordinate and schedule appointments with our team members, ensuring seamless communication and efficient use of time.
  • Mail and Package Handling: Receive, sort, and distribute mail and packages in a timely and secure manner.
  • Office Supply Management: Order and manage office supplies, ensuring a well-stocked and organized workspace.
Requirements:
  • Education: Completion of a commercial apprenticeship or equivalent qualification.
  • Experience: Previous experience in customer-facing roles, such as sales or reception work.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Technical Skills: Proficiency in Microsoft Office and other relevant software applications.
What We Offer:
  • Competitive Salary: A attractive salary package, including holiday and Christmas bonuses.
  • Generous Holiday Allowance: 6 weeks of annual leave (pro-rata for part-time employees).
  • Flexible Working Hours: A flexible working schedule, including Saturdays, to accommodate our customers' needs.
  • Company Pension Scheme: A contributory pension scheme to support your long-term financial security.
  • Job Security: A stable and secure working environment in a growing family business with a strong social conscience.
  • Comprehensive Induction Program: A comprehensive induction program to ensure a smooth transition into the role.
  • Collegial Work Environment: A positive and supportive work environment, where you will be valued as an integral part of our high-performing team.
  • Employee Discounts: Discounts on company products and services.
  • JobRad Scheme: A bike-to-work scheme to promote sustainable transportation.

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