Aktuelle Jobs im Zusammenhang mit IT Service Specialist - Munich, Bayern - GREEN IT GmbH

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    vor 4 Wochen


    Munich, Bayern, Deutschland GREEN IT GmbH Vollzeit

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    Munich, Bayern, Deutschland GREEN IT GmbH Vollzeit

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IT Service Specialist

vor 2 Monaten


Munich, Bayern, Deutschland GREEN IT GmbH Vollzeit
About the Role

We are seeking a highly skilled IT Service Specialist to join our team at GREEN IT GmbH. As an IT Service Specialist, you will play a crucial role in ensuring the smooth operation of our services and providing technical support to our clients.

Key Responsibilities
  1. Technical Support: Provide timely and effective technical support to our clients via remote sessions, diagnose and resolve hardware and software issues, and assist with troubleshooting.
  2. Troubleshooting: Investigate and troubleshoot IT problems, both hardware and software-related, utilizing diagnostic tools and techniques to identify and resolve issues promptly.
  3. Customer Service: Deliver exceptional customer service by addressing clients' IT inquiries, concerns, and requests professionally and courteously.
  4. Hardware and Software Maintenance: Perform regular maintenance and updates on hardware, software, and systems to ensure optimal performance and security.
  5. Documentation: Maintain accurate records of IT support requests, solutions, and system configurations. Document IT procedures and best practices for future reference.
  6. User Training: Conduct user training sessions to enhance clients' IT skills and ensure they are utilizing technology effectively.
  7. Security: Assist in implementing and enforcing IT security policies and protocols to protect sensitive data and maintain system integrity.
  8. Collaboration: Collaborate with the IT team and other departments to identify and implement improvements in IT processes and systems.
  9. Remote Support: Provide remote IT support as needed to clients who may be geographically dispersed.
Requirements
  • Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
  • Proven experience in providing IT support and troubleshooting in a professional environment.
  • Proficiency in diagnosing and resolving hardware and software issues.
  • A process-oriented mindset.
  • Strong customer service and communication skills in German and English.
  • Knowledge of IT security best practices.
  • Familiarity with a variety of operating systems, software applications, and hardware components.
  • IT certifications (e.g., ITIL Foundations or better, CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
What We Offer
  • An opportunity to shape the future of our company and to build out our product portfolio.
  • Personal growth plans including regular employee appraisals.
  • Tax-free subsidies up to 60€ per month.
  • Fantastic colleagues and regular team events.
  • Fresh fruit and free drinks in the office.
  • The possibility to charge your electric car for free at our office.