System Technician

vor 3 Wochen

Freiburg, Baden-Württemberg, Deutschland Intuitive Vollzeit

About Intuitive

At Intuitive, we are united behind our mission: to advance the world of minimally invasive care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

We are a pioneer and leading company in the field of robotic-assisted surgery, striving to foster an inclusive and diverse team committed to making a difference. For over 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Our team is built by great people from diverse backgrounds, and we believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Job Description

Primary Function of Position:

The System Technician manages the coordination, maintenance, and overall management of the Commercial Enablement da Vinci system platforms, Instruments & Accessories (I&A), and Advanced Technologies. The System Technician is responsible for system set-up and take-down, system troubleshooting, and overall system logistics to ensure high-quality delivery and support of all global programs.

Roles and Responsibilities:

  • System workshop set-up for all Commercial Enablement programs
  • Maintain and order inventory of Intuitive Systems and I&A
  • Maintain organization and status log of all Commercial Learning system and I&A assets, including location status, system repairs/tickets, inventory levels for Instruments & Accessories
  • Manage system shipments and loaners
  • Strong administrative and record-keeping skills (system and I&A usage metrics)
  • Has advanced-level knowledge of the system and I&A, using professional concepts and company objectives to resolve complex issues in creative and effective ways
  • Align/coordinate with Commercial Learning training team to execute training programs effectively
  • Participate in Commercial Learning program review meetings
  • Support on-demand training programs

Technical Skills:

  • Intuitive technical expert across all system platforms (training provided)
  • Independently manage all administrative duties of the role, including but not limited to: inventory management, I&A purchases, system location tracker
  • Independently manage system shipments
  • Ability to identify, make recommendations, and/or provide feedback to Product Support and Trainers on I&A, simulators, and systems
  • Manage upgrades, maintenance, and troubleshooting of all da Vinci Systems, simulators, and I&A
  • Oversee building Demo Rooms of Intuitive Systems and I&A
  • Advanced-level troubleshooting capabilities
  • FSE certification on all platforms (training provided)

Qualifications

Required Knowledge, Skills, and Experience:

  • Bachelor's degree or acceptable alternative education with technical certification
  • Ideally 3+ years of professional work experience, preferably in technical support or lab operations
  • Fluent in German and English
  • Strong communication skills
  • Coordination and logistical experience preferred
  • Strong organizational skills
  • Knowledge of surgical/laboratory terminology, equipment, materials, and procedures, as well as fundamental laboratory methods relating to surgery
  • An ability to travel up to 10%, dependent upon projects

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