Technical Account Manager

vor 3 Wochen

Berlin, Berlin, Deutschland Adjust Vollzeit

At Adjust, we're looking for a skilled Technical Account Manager to join our EMEA team. As a key member of our Client Services team, you'll be responsible for delivering exceptional customer experiences, retaining clients, and ensuring they're satisfied with our product.

Key Responsibilities:

  • Technical contact for clients within Adjust
  • Support clients on using the Adjust product and resolve technical challenges
  • Provide regular check-in calls with clients
  • Enable client decision-making and ensure they're set up for success
  • Collaborate across functions, including Engineering, Customer Success, and Product
  • Troubleshoot and investigate issues using internal and external tooling
  • Evaluate complex technical issues and provide ideas for optimization and improvement

Requirements:

  • Knowledge of managing client expectations
  • Willingness to travel (when relevant)
  • Problem-solving skills and enthusiasm for tackling challenging questions
  • Excellent written and spoken communication skills in English and French
  • Knowledge of AdTech, MarTech, MMPs, or similar companies within the SaaS industry
  • Validated ability to independently acquire and apply technical knowledge
  • Experience working with terminal and data extraction, transformation, and manipulation tools
  • Experience using communication, productivity, and collaboration apps like Salesforce, JIRA, Confluence, Asana, etc.
  • Understanding of apps, mobile app SDKs, and mobile tech solutions

What We Offer:

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader
  • International, diverse teams with a strong focus on transparency, feedback, and fun
  • Education opportunities for ongoing professional development and continuous learning
  • Company onboarding program to learn the ins-and-outs of our product
  • Flexible workplace policy, allowing you to work from home or our office space
  • Generous vacation policy with flexible vacation days
  • Childcare program (Berlin only), paid parental leave
  • Additional private health insurance
  • Company Pension Plan with 40% employer contribution
  • English and German classes to enhance collaboration with global colleagues and friends
  • Discounted Gym Membership with Urban Sports Club
  • Free annual BVG transportation ticket
  • Wellbeing support with qualified therapists
  • WFH program with remote online events
  • Relocation package and visa assistance for you and your family

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