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Customer Service Representative

vor 2 Monaten

Munich, Bayern, Deutschland DIS AG Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns, and ensuring their overall satisfaction.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and support to customers
  • Escalate complex issues to senior team members or management as needed
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Contribute to the development and implementation of customer service strategies and processes
Requirements
  • Bachelor's degree in a related field, such as business, communications, or customer service
  • Minimum 2 years of experience in a customer-facing role, preferably in a similar industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in MS Office and other relevant software
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance