Customer Service Representative

vor 2 Monaten

Munich, Bayern, Deutschland Red Bull Vollzeit

Join Our Team as a Customer Service Representative

At Red Bull, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a critical role in our supply chain and customer support team. Your responsibilities will include:

Key Responsibilities:

  • Process Reconciliation Requests: Independently handle customer reconciliation requests and investigate the justification for the requests.
  • Reporting and Analysis: Create weekly and monthly reports on the current status of reconciliation requests and highlight any deviations from target values (KPIs).
  • Consumer Complaints: Handle consumer complaints independently and create weekly and monthly reports on the current status of complaints and highlight any deviations from target values (KPIs).
  • Process Improvement: Contribute proactively to process improvements and support the review and sending of invoices.

Requirements:

  • Excellent German and good English skills in writing and speaking.
  • Currently enrolled in a university program.
  • Strong analytical and problem-solving skills.
  • Aptitude for details.
  • Numerical competence.
  • Strong communication skills (verbal and written).
  • Able to handle multiple tasks.
  • Knowledge of ERP systems (preferably SAP).
  • Good knowledge of Microsoft Excel.
  • Travel readiness 0-10%.

Working at Red Bull:

As a working student at Red Bull, you will have the opportunity to work in a dynamic and innovative environment. You will be part of a team that is passionate about delivering exceptional customer experiences and is committed to excellence in all aspects of our business. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.

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