Customer Service Representative
vor 4 Wochen
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CCM Hockey. As a key member of our European customer service organization, you will be responsible for providing exceptional customer service and support to our customers in the regions.
Key Responsibilities:
- Establish and maintain positive relationships with internal and external customers to drive business growth and customer satisfaction.
- Actively sell pre-defined products and services to customers, leveraging your knowledge of our products and industry.
- Work closely with customers to understand their needs and provide tailored solutions to meet their requirements.
- Assist customers with various information requests, including order tracking, stock availability, and delivery dates.
- Update B24 orders into our ERP system and perform other administrative tasks as required.
- Participate in sales and financial target setting and work collaboratively with the business to achieve objectives.
Requirements:
We are looking for a highly motivated and customer-focused individual with a degree in a relevant field and at least 1-2 years of experience in sales and/or customer service. You should be fluent in German and English, both written and spoken. Experience working with ERP and/or sales administrative systems is essential. The ideal candidate will have a strong understanding of our products and the Figure Skating and Ice Hockey industries.
What We Offer:
At CCM Hockey, we celebrate diversity and inclusion, and we are committed to creating an inclusive environment where everyone can thrive. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application now. We look forward to hearing from you
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