Customer Service Representative

Vor 5 Tagen


Frankfurt am Main, Hessen, Deutschland RATH Gruppe Vollzeit

About the Role:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in the Rheingau region. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring their journey is smooth and enjoyable.

Key Responsibilities:

  • Provide assistance to passengers with queries, such as ticketing, schedules, and fare information
  • Support passengers with mobility impairments with boarding and alighting trains
  • Verify and sell tickets on our trains, ensuring a high level of service quality and safety

Requirements:

  • A completed vocational training or equivalent experience
  • Excellent German language skills, both written and spoken
  • Valid driver's license (Class B) and access to a personal vehicle
  • A motivated and team-oriented personality, with a strong customer focus and a professional appearance
  • Availability for shift, night, and weekend work

What We Offer:

  • A permanent employment contract with long-term prospects within a growing company group
  • A challenging and varied role in a motivated team, with a pleasant working environment
  • Comprehensive training and development opportunities for customer service representatives in public transportation (if required)
  • A competitive salary, in line with industry standards, including night, Sunday, and public holiday supplements
  • A range of benefits, including employee events and discounts with top brands


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