Customer Service Representative

vor 1 Tag

Frankfurt am Main, Hessen, Deutschland United Airlines Vollzeit
Customer Service Representative Job Description

At United Airlines, we're seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our passengers.

Key Responsibilities:
  • Provide top-notch customer service to passengers, ensuring their travel experience is seamless and enjoyable.
  • Assist with flight reservations, ticketing, and check-in processes.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Work collaboratively with colleagues to ensure smooth airport operations.
  • Meet and greet passengers, assisting with boarding and baggage handling.
  • Perform other duties as required to meet operational demands.
Requirements:
  • Fluency in English and German (written and spoken).
  • High School Diploma or equivalent secondary school certificate.
  • Proven track record of reliability and strong customer service skills.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
  • Valid driver's license for Germany (preferred).
What We Offer:

As a Customer Service Representative at United Airlines, you'll enjoy a range of benefits, including:

  • Outstanding travel privileges with Star Alliance partners.
  • Coverage in United pension schemes and supplemental insurances.
  • Wellness services and internal development opportunities.

We're an equal opportunities employer and welcome applications from diverse candidates.

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