Customer Delivery and Success Specialist

vor 2 Wochen

Munich, Bayern, Deutschland Swiss Re Vollzeit
About the Role

We are seeking a highly skilled Customer Delivery and Success Specialist to join our team at Swiss Re Corporate Solutions. As a key member of our customer success team, you will be responsible for onboarding new clients and driving customer happiness and utilization throughout the entire life cycle of their usage of our 'Risk Data and Services' (RDS) platform.

Key Responsibilities:
  • Deliver exceptional service and support that drive product adoption, active use, and customer happiness.
  • Contribute to key performance indicators (KPIs) that measure and track customer success metrics, including usage, satisfaction, retention, and expansion.
  • Collaborate cross-functionally with sales, solution development, and support teams to drive engagement initiatives and ensure growth attainment, aligning across the organization.
  • Define and implement scalable processes and workflows to accelerate and streamline customer onboarding, adoption, and retention efforts.
  • Develop and maintain strong relationships with key customers, serving as their advocate within the company and driving value realization.
  • Stay informed about industry best practices, emerging trends, and competitor offerings to continuously improve our customer success initiatives and maintain a competitive edge.
About the Team

We are a global team with colleagues based in Zurich, Manchester, Singapore, and offer a dynamic working environment where curious and adaptable people thrive. Our world has changed, and risk is accelerating. We empower companies to take control of their risks with our 'Risk Data and Services' (RDS) platform, which gives them access to state-of-the-art data infrastructure and risk models from Swiss Re and third parties.

About You

The ideal candidate comes with a passion for technology and innovation, and with a natural client-centric approach to the business. Must-haves include a Bachelor's degree in business, marketing, computer science, or a related field, proven experience in a customer-facing role, and a highly responsive and customer-centric attitude with strong communication skills and the ability to work within a team, build rapport with customers, and influence stakeholders at all levels. Business proficiency in English and German is required, with French business proficiency a plus and any other European language welcome. Experience in a start-up environment and working with CRM systems and customer success platforms are nice-to-haves.

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