Customer Service Representative in Berlin
vor 3 Wochen
At Blu Selection, we're looking for a skilled Customer Service Representative to join our team in Berlin. As a Customer Service Representative, you will be responsible for providing world-class service to customers via phone, email, and chat. Your responsibilities will include supporting clients' activities, answering incoming queries, identifying issues, and providing solutions. You will also be expected to ensure high levels of customer satisfaction and provide ad-hoc support. To succeed in this role, you will need to be a native level of German and have at least a C1 level of English. Previous experience in luxury Customer Service or the Hotel industry is also required. You will need to be an attentive listener, comfortable and skillful at communicating with people, and have a drive for excellence and professionalism. If you're a team player and committed to your work, we'd love to hear from you.
Key Responsibilities- Provide world-class service to customers via phone, email, and chat
- Support clients' activities
- Answer incoming queries
- Identify issues and provide solutions
- Ensure high levels of customer satisfaction
- Provide ad-hoc support
- Native level of German
- C1 level of English
- Previous experience in luxury Customer Service or the Hotel industry
- Attentive listener
- Comfortable and skillful at communicating with people
- Drive for excellence and professionalism
- Team player
- Committed to your work
- Competitive salary
- Full time position
- Permanent contract
- Working in a fast-paced and highly changeable environment
- Being part of the creation of the Customer Interaction Center
- Living in Berlin - The diverse and multinational capital of Germany
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