Customer Service Representative in Berlin

vor 4 Wochen


Berlin, Berlin, Deutschland Blu Selection Vollzeit
Job Description

At Blu Selection, we are seeking a highly skilled Customer Service Representative to join our team in Berlin. As a key member of our Customer Interaction Center, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities
  • Provide world-class customer service via phone, email, and chat, ensuring high levels of customer satisfaction.
  • Answer incoming queries from customers, identifying and resolving issues in a timely and professional manner.
  • Record data in our CRM system, maintaining accurate and up-to-date customer information.
  • Collaborate with our team to achieve project goals and objectives.
Requirements
  • A native level of German and at least a C1 level of English.
  • Previous experience in luxury Customer Service or the Hotel industry.
  • Knowledge of the value and impact that a good customer experience can create.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • A drive for excellence and professionalism, with a commitment to delivering high-quality results.
What We Offer
  • Competitive salary and benefits package.
  • Full-time position with a permanent contract.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to be part of the creation of our Customer Interaction Center.
  • Living and working in Berlin, a diverse and multinational capital city.


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