Customer Support Specialist
Vor 6 Tagen
Job Summary: We are seeking a highly skilled Customer Support Technician to join our team at PALFINGER AG. As a key member of our support team, you will be responsible for providing technical assistance to our customers, resolving complex issues, and ensuring the highest level of customer satisfaction.
Key Responsibilities:
- Technical Support: Provide expert technical support to customers via phone, email, and on-site visits, resolving complex issues related to our aerial work platforms.
- Warranty and Service Cases: Process warranty cases, troubleshoot and repair equipment, and ensure timely resolution of service-related issues.
- Market Communication: Develop and implement market communication strategies, including service information, promotions, and recalls, to ensure effective customer engagement.
- Problem Identification and Resolution: Identify and resolve market problems, working closely with internal departments to ensure timely resolution.
- Collaboration and Communication: Foster strong relationships with internal departments, including quality, research and development, operations, and procurement, to ensure seamless communication and collaboration.
- On-Site Troubleshooting: Conduct on-site troubleshooting and diagnosis of hydraulic and electrical systems to resolve complex technical issues.
Requirements:
- Technical Background: Hold a technical degree in metal or mechanical engineering, automotive mechanics, or a related field.
- International Experience: Possess a willingness to travel internationally up to 50% of the time, with a strong ability to adapt to different cultural and technical environments.
What We Offer:
- Competitive Compensation: Attractive compensation models that reflect your skills and experience.
- Professional Development: Opportunities for targeted further training measures, ensuring your continued growth and development within the company.
- Benefits and Perks: Enjoy a range of special benefits, including health measures, a company pension scheme, break provision, and free drinks.
- Flexibility and Autonomy: Enjoy modern working time models, 30 days annual vacation, and the flexibility to work independently while being part of a dynamic team.
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