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Technical Support Specialist

vor 2 Monaten


Krefeld, Nordrhein-Westfalen, Deutschland PALFINGER AG Vollzeit
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at PALFINGER AG. As a key member of our customer support team, you will be responsible for providing expert technical assistance to our customers.

Key Responsibilities:

  • Implement and execute 3rd level technical support to ensure customer satisfaction
  • Develop and create market communication materials, including service information, promotions, and recalls
  • Collaborate with cross-functional teams to drive business growth and customer engagement
  • Provide technical training and support to customers and internal stakeholders
  • Stay up-to-date with industry trends and developments to ensure technical expertise

Requirements:

  • Technical training in metal or mechanical engineering, automotive mechanics, or mechatronics
  • Experience in assembly and international markets, with knowledge of servicing, maintenance, and repair
  • Excellent written and spoken English skills, with German language proficiency an advantage
  • Customer-focused and service-oriented approach

What We Offer:

  • Attractive compensation models and benefits package
  • Opportunities for professional growth and development through targeted training and education
  • Special perks, including health measures, company pension scheme, and mobility options