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vor 1 Woche
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Customer Support Specialist
vor 2 Monaten
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team at PALFINGER AG. As a key member of our support team, you will be responsible for providing technical assistance to our customers, resolving complex issues, and ensuring customer satisfaction.
Key Responsibilities
- Provide 3rd level technical support to customers via phone, email, or in-person
- Process warranty claims and resolve customer complaints in a timely and professional manner
- Develop and implement market communication strategies to promote our products and services
- Identify and resolve market problems through root cause analysis and corrective action
- Collaborate with internal departments, including quality, research and development, operations, and procurement
- Participate in cross-functional meetings to discuss customer issues and product improvements
- Conduct on-site troubleshooting and diagnosis of hydraulic and electrical systems
Requirements
- Bachelor's degree in a technical field, such as mechanical engineering, electrical engineering, or a related field
- Minimum 2 years of experience in a technical support role, preferably in the manufacturing or heavy equipment industry
- Excellent communication and problem-solving skills
- Ability to travel up to 50% of the time for on-site support and training
- Proficiency in English, with German language skills a plus
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- State-of-the-art training facilities and equipment
- Recognition and rewards for outstanding performance
About PALFINGER AG
PALFINGER AG is a leading manufacturer of aerial work platforms and other heavy equipment. We are committed to delivering high-quality products and exceptional customer service. If you are a motivated and customer-focused individual who is passionate about technical support, we encourage you to apply for this exciting opportunity.
