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Customer Service Specialist
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Krefeld, Nordrhein-Westfalen, Deutschland Cattron VollzeitResponsibilities:Provide technical assistance to customers via various communication channels.Troubleshoot and resolve technical issues related to Cattron's remote control systems.Collaborate with customers to understand and analyze problems, providing effective solutions in a timely manner.Work closely with the engineering and development teams to escalate...
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Customer Service Specialist
vor 2 Wochen
Krefeld, Nordrhein-Westfalen, Deutschland Cattron VollzeitResponsibilitiesProvide technical assistance to customers via various communication channels.Troubleshoot and resolve technical issues related to Cattron's remote control systems.Collaborate with customers to understand and analyze problems, providing effective solutions in a timely manner.Work closely with the engineering and development teams to escalate...
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Customer Support Specialist
vor 4 Wochen
Krefeld, Nordrhein-Westfalen, Deutschland Cattron VollzeitJob Title: Customer Service EngineerAt Cattron, we are seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers, ensuring their satisfaction and loyalty to our brand.Responsibilities:Provide timely and effective technical...
Customer Service Specialist
vor 2 Monaten
Cattron is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Technical Support: Provide timely and effective technical assistance to customers via various communication channels, ensuring their issues are resolved efficiently.
- Troubleshooting: Troubleshoot and resolve complex technical issues related to Cattron's remote control systems, collaborating with customers to understand and analyze problems.
- Collaboration: Work closely with our engineering and development teams to escalate and resolve complex technical issues, ensuring seamless communication and coordination.
- Training and Development: Conduct training sessions for customers and internal teams to enhance their understanding of Cattron's remote control systems, staying updated on new product features and enhancements.
- Customer Feedback: Gather and document customer feedback regarding product performance and user experience, contributing to product improvement and enhancement.
- Pre-Sales Support: Support the sales team in Pre-Sales meetings or calls, defining solutions to meet customer requirements.
- Travel: May require occasional travel to customer sites for design-specific solutions.
- Technical Experience: Proven experience in technical support, preferably in a field related to remote control systems or industrial automation.
- Troubleshooting Skills: Strong troubleshooting and problem-solving skills, with the ability to analyze complex technical issues.
- Communication Skills: Excellent communication and interpersonal skills, both oral and written, with the ability to work independently and collaboratively in a team environment.
- Product Knowledge: Ability to absorb product knowledge of all Cattron products, conducting needs assessments to determine accurate understanding of customer needs.
- Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, with less than 2 years of related experience.
Cattron is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace. We do not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship, or other categories protected by federal, state, or local laws.
