Customer Service Representative
vor 2 Monaten
About Miles Mobility
Miles Mobility is a leading provider of car-sharing and car subscription services in Germany and Belgium. Our mission is to create a world where mobility is shared, sustainable, and accessible to all.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and efficient manner.
Key Responsibilities
- Provide exceptional customer service via phone, chat, and email
- Resolve customer complaints and issues in a timely and professional manner
- Assist customers with inquiries and provide information on our services and products
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with company policies and procedures to ensure accurate and consistent service delivery
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and ability to think critically
- Proficiency in verbal and written English, Dutch, and French
- Previous experience in customer service or a related field
What We Offer
- A competitive salary and performance-based bonuses
- A comprehensive benefits package, including health insurance and retirement plan
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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