Customer Success Department Intern/Working Student

vor 4 Wochen

Stuttgart, Baden-Württemberg, Deutschland AnyDesk Software Vollzeit

About AnyDesk Software

We are seeking a highly motivated Intern or Working Student for our Customer Success Department to support our mission. In this role, you will assist the team with administrative tasks such as ticket allocation and preparing email templates. Your collaboration with various teams will be essential to ensuring customer satisfaction and smooth operations.

You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who is looking to start a career in customer success management and is passionate about delivering exceptional service to customers.

Key Responsibilities:

  • Assist in supporting lower-tier customers, helping them navigate their journey and addressing their basic needs as necessary
  • Support the team with administrative tasks, including ticket allocation and preparing email templates
  • Provide virtual demonstrations to customers to clarify software features as needed

Basic Qualifications:

  • Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
  • Easy to work with
  • Currently enrolled in a bachelor's or master's degree program in Business Administration, Communication, or a related field
  • Proficient in MS Office
  • Enjoys communication and working in a team
  • Proactive, independent, and solution-oriented approach to work
  • Business-fluent communication skills in English are mandatory. DE FR, ES or IT are a plus

Preferred Skills and Experience:

  • Strong Communication Skills: Ability to clearly convey information and build positive relationships with customers
  • Basic CRM Knowledge: Familiarity with Customer Relationship Management (CRM) tools like Salesforce or HubSpot for managing customer interactions and data
  • Problem-Solving Abilities: Capability to understand customer issues, think critically, and assist in finding appropriate solutions or escalating as necessary

What We Offer:

  • Centrally located office in Stuttgart
  • Flexible working hours and a hybrid working model
  • 30 vacation days/year in a full-time position
  • Free drinks and weekly team lunch
  • Personal and professional development potentialities and room for creative ideas
  • An international team

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