Customer Support Specialist
Vor 6 Tagen
AurumCars is currently seeking a dedicated Customer Care Advisor to enhance our customer experience in Augsburg. This role is ideal for individuals with a strong background in customer service and a commitment to providing high-quality support.
Key Qualifications:
- Completed vocational training or a similar qualification
- Experience in customer interaction or related fields within tourism is a plus
- Excellent communication abilities with a focus on friendly and professional service
- Fluency in both German and English, both written and spoken
- Proficient in MS Office and comfortable with digital tools
- Manage incoming calls and online inquiries, including modifications and cancellations
- Offer tailored assistance and guidance to clients, addressing complaints and claims
- Facilitate communication between German-speaking clients and international partners
- Contribute to internal process enhancements and quality control initiatives
- Modern office environment with convenient facilities
- Attractive salary package, performance bonuses, and various employee perks
- Flexible working hours and a generous vacation policy
- Opportunities for professional growth through training and development
- Provision of necessary tools to ensure work efficiency and comfort
- Supportive workplace culture with complimentary refreshments and team-building events
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