Customer Service Transformation Specialist

vor 2 Wochen

Augsburg, Bayern, Deutschland LEW Vollzeit

Job Title: Customer Service Transformation Specialist

Location: Full-time (38 hours) | Permanent

About the Role:

We are seeking a highly skilled Customer Service Transformation Specialist to join our team at LEW Service & Consulting GmbH in Augsburg. As a key member of our customer service team, you will play a crucial role in driving innovation and excellence in customer service across markets.

Key Responsibilities:

  • Transform customer service by introducing optimization and automation ideas, implementing new digital solutions, and prioritizing customer satisfaction.
  • Collect and analyze complex data on customer behavior and feedback to enhance our service based on insights.
  • Develop strategies to enhance customer satisfaction by improving written communication and implementing new customer service journeys.
  • Optimize written customer contact and elevate communication standards with automation solutions.
  • Drive the development and implementation of quality management processes and guidelines, turning complaints into opportunities for service improvement.

What We Offer:

  • We provide flexible working hours, home office options, and public transportation subsidies.
  • Diversity is important to us, and we encourage a collaborative work environment.
  • You will have renewable energy, with 30 days of annual leave and the ability to offset overtime with additional time off.

Requirements:

  • You should have experience in process and project management, a customer-centric mindset, and the ability to implement quality management standards.
  • Proficiency in using Office products, SAP, SAP BW, and Power BI, and strong analytical skills are required.
  • You should be innovative, forward-thinking, and have a degree in a relevant field with knowledge or an interest in the energy industry and customer service.

  • Digital Service Transformation Lead

    Vor 6 Tagen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Specialist at LEW Service & Consulting GmbH. As a key member of our team, you will be responsible for driving the transformation of our customer service processes, leveraging digital technologies to enhance the customer experience.Key...

  • Digital Service Transformation Lead

    vor 1 Woche

    Augsburg, Bayern, Deutschland LEW Vollzeit

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Specialist at LEW Service & Consulting GmbH. As a key member of our team, you will be responsible for driving the transformation of our customer service processes, leveraging digital technologies to enhance the customer experience.Key...

  • Customer Experience Specialist

    Vor 5 Tagen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Specialist at LEW Service & Consulting GmbH. As a key member of our team, you will be responsible for driving the transformation of our customer service processes, leveraging digital technologies to enhance the customer experience.Key...

  • Customer Experience Specialist

    Vor 7 Tagen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Specialist at LEW Service & Consulting GmbH. As a key member of our team, you will be responsible for driving the transformation of our customer service processes, leveraging digital technologies to enhance the customer experience.Key...

  • Customer Service Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    Position: Customer Service Specialist - Service Innovation Location: Augsburg | Full-time (38 hours) | Permanent We are looking for dedicated professionals to support LEW Service & Consulting GmbH, a prominent service provider in Augsburg. LEW Service & Consulting GmbH is a key player in the LEW Group, specializing in IT infrastructure, SAP...

  • Cashier and Customer Service Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland REWE Vollzeit

    Position Overview at REWE - Customer Service SpecialistAs a Customer Service Specialist, you will be responsible for ensuring a seamless shopping experience for our customers. Your key responsibilities will include:Accurate Cash Transactions: Handle cash register operations with precision and efficiency.Maintain Cleanliness: Ensure the cashier area is tidy...

  • Customer Service Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    Position: Customer Service Specialist - Service Innovation Location: Augsburg | Full-time (38 hours) | Permanent We are looking for a dedicated professional to join LEW Service & Consulting GmbH, a key player in the service sector based in Augsburg. LEW Service & Consulting GmbH is part of the LEW Group, specializing in IT infrastructure, SAP...

  • Customer Service Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    Position: Customer Service Specialist - Service Innovation Location: Augsburg | Full-time (38 hours) | Permanent We are looking for dedicated support for LEW Service & Consulting GmbH, a key player in the service sector located in Augsburg. LEW Service & Consulting GmbH, part of the LEW Group, specializes in IT infrastructure management, SAP...

  • Customer Service Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    Position: Customer Service Specialist - Service Innovation Location: Augsburg | Full-time (38 hours) | Permanent We are looking for dedicated support for LEW Service & Consulting GmbH, situated in the vibrant city of Augsburg. LEW Service & Consulting GmbH, a key service provider within the LEW Group, specializes in IT infrastructure...

  • Customer Service Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    Position: Customer Service Specialist - Service Innovation Location: Augsburg | Full-time (38 hours) | Permanent We are looking for dedicated support for LEW Service & Consulting GmbH, a prominent service provider in Augsburg. LEW Service & Consulting GmbH, part of the LEW Group, specializes in IT infrastructure, SAP systems management,...

  • Cashier and Customer Service Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland REWE Vollzeit

    Position Overview at REWE - Customer Service SpecialistAs a Customer Service Specialist, you will be responsible for ensuring smooth cash register operations and providing exceptional service to our customers. Your role will involve:Accurate Cash Transactions: Handle cash register operations with precision and care.Maintain Cashier Area: Ensure the...

  • Cashier and Customer Service Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland REWE Vollzeit

    Position Overview at REWE - Customer Service SpecialistAs a vital member of our retail team, you will be responsible for:Accurate cash register operations: Ensure all transactions are processed correctly and efficiently.Maintaining a tidy checkout area: Keep the cashier space clean and visually appealing for customers.Stocking and organizing merchandise:...

  • Customer Support Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland Orizon GmbH, Niederlassung Augsburg Vollzeit

    Position Overview:We are seeking a committed Customer Support Specialist to become a part of our dynamic team. In this position, you will play a crucial role in addressing customer inquiries and ensuring a superior level of service satisfaction.Key Responsibilities:Engage with customers through various communication channelsResolve customer issues and offer...

  • Customer Support Specialist

    vor 4 Wochen

    Augsburg, Bayern, Deutschland cheapenergy24 Vollzeit

    JOB TITLE: Customer Support Specialist at cheapenergy24Join our vibrant team at cheapenergy24, a forward-thinking startup focused on the continuous enhancement of energy contracts to maximize client satisfaction. We are in search of a committed Customer Support Specialist to be part of our journey.Key Responsibilities:Delivering effective solutions to...

  • Customer Service Specialist for Dialogue Marketing

    Vor 5 Tagen

    Augsburg, Bayern, Deutschland Stadtsparkasse Augsburg Vollzeit

    Are you passionate about connecting with people and driven to achieve your goals?Do you find new communication channels like WhatsApp, chat, and video calls exciting?Is teamwork important to you, and are you eager to learn about administrative and organizational tasks?Then consider a career as a Customer Service Specialist for Dialogue Marketing at...

  • Customer Service Specialist for Dialogue Marketing

    vor 2 Wochen

    Augsburg, Bayern, Deutschland Stadtsparkasse Augsburg Vollzeit

    Are you passionate about connecting with people and driven to achieve your goals?Do you find new communication channels like WhatsApp, chat, and video calls exciting?Is teamwork important to you, and are you eager to learn about administrative and organizational tasks?Then consider a career as a Customer Service Specialist for Dialogue Marketing at...

  • Service Process Manager

    Vor 7 Tagen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Specialist at LEW Service & Consulting GmbH. As a key member of our team, you will be responsible for driving the transformation of our customer service processes, leveraging digital technologies to enhance the customer experience.Key...

  • Service Process Manager

    Vor 5 Tagen

    Augsburg, Bayern, Deutschland LEW Vollzeit

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Specialist at LEW Service & Consulting GmbH. As a key member of our team, you will be responsible for driving the transformation of our customer service processes, leveraging digital technologies to enhance the customer experience.Key...

  • Customer Support Specialist

    Vor 7 Tagen

    Augsburg, Bayern, Deutschland cituro GmbH Vollzeit

    About cituro GmbHWe are a young B2B tech startup with a clear goal: to simplify our customers' workday. Since our inception, we have been offering a cloud-based online booking system that enables our customers to digitize and automate their appointment scheduling, planning, and related processes - from small salons to international corporations.If you are...

  • Customer Support Specialist

    Vor 4 Tagen

    Augsburg, Bayern, Deutschland cituro GmbH Vollzeit

    About cituro GmbHcituro GmbH is a young and dynamic B2B tech startup with a clear mission: to simplify our customers' workday. Since 2018, we have been offering a cloud-based online booking system that enables our customers to digitize and automate their appointment scheduling, planning, and related processes.We are passionate about digitalization and are...